OBJECTIONS / REBUTTALS

Find the OBJECTION that best represents the customer’s statement and offer the corresponding REBUTTAL:


Sorry, I’m not interested.
But sir, don’t you like food? The Real Deal Grill will help you cook food, which you can then eat. Let’s go ahead and get one ordered right now.


But I have a working stove.
Congratulations on all your success. Now all you need is the Real Deal Grill to complete your dream kitchen. It’s a good thing I called. Can I just confirm your home address?


Sorry, I have an outdoor grill.
But sir, what if it rains outside? Not to mention, why walk all the way out to your backyard when you can just roll over from your couch? Let’s get you a Real Deal today!


But I have a hotplate right here, sitting just inches from my bag of Funyuns and remote control.
Oh yes, hotplates are wonderful – I have one myself. But THEY can’t seal in the juices and flavor of meat like fine restaurants do. And they certainly can’t drain the fat away from the food and leave you with a delicious AND healthy meal. All I need is your credit card.


Eh. I’m no health nut.
A. Who is? Don’t let the draining grease ruin your yummy supper. Simply off-set the loss of calories, fat and cholesterol by piling extra cheese on top of your freshly grilled meat. It’s a win-win.

OR

B. Who is? Just because the Real Deal Grill drains the fat from your meat, that doesn’t mean that fat needs to go to waste. Did you know that animal fat can make an excellent salad dressing? Let’s do this thing.


     I don’t eat salads.
     Ew, me neither. That’s why the Real Deal Grill is the must have product for people like us.
     We better hurry while supplies last!


I don’t want the hassle of cleaning it.
There’s no hassle! Simply wipe it down with a paper towel. Just think of whatever doesn’t come right off as extra flavor for next time. Mmm, I’m getting hungry just thinking about it.


But I once tried to make a fried Fluffernutter with [a similar grill] and now whenever I plug it in my house/apartment/trailer fills with toxic black smoke.
I am certainly sorry to hear that sir. (End call)


But I already own a Foreman Grill.
Did you know Evander Holyfield once defeated George Foreman? That makes this a no-brainer doesn’t it?


But George Foreman seems like a nice guy!
Evander is REALLY nice. Plus, didn’t you see him on “Dancing with the Stars”?

     No.
     Well, ask your wife/girlfriend/closeted buddy about it. He was wonderful.


I don’t know, it’s awfully fun to say “George Foreman’s Lean Mean Fat Reducing Grilling Machine.”
Of course it is sir. No one is denying that. But “Real Deal” is pretty fun to say, too. And it’s not forced. It is Evander’s real nickname. And it kinda rhymes with his REAL last name (Holyfield). Now, how ‘bout that credit card number?


I don’t even follow boxing.
Who does? But you’ve still heard of Evander Holyfield right? Did you know he is still competing? He has a fight next week.


     I didn’t know that. / I don’t care.
     I understand sir. But surely you remember him from that time Mike Tyson bit his ear off,
     right?

     No. / That’s not the kind of thing I’d like to associate with my dinner.
     I am certainly sorry to hear that sir. (end call)


$99? That’s a lot of money for something I’ll probably just use twice and then store on top of my refrigerator to stink and collect dust.
Sure, that’s one way to think about it. But you could also think of it as a way to get fancy $50 dinners in the privacy and comfort of your own home. Ready to take advantage of this amazing offer?


If “Yes” (or lack of “No”): Go To “Sale Close / Billing”…


SALE CLOSE / BILLING Great! All I need is a credit card and we’ll get that/those shipped out to you right away. Would you like to protect your Real Deal Grill with an extended warranty for only $200 more?